Reference

Privacy Policy

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and respond to support requests. This notice explains what we gather, how we use it, and how you control your information.

Account dataWallet transaction recordsDevice access logsContact preferencesData retention rules
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DATA SAFEGUARDS

How We Protect Your Information

Encryption covers login credentials and payment confirmations in transit; database access is limited to staff who need it to verify withdrawals or investigate support tickets. You control marketing preferences from the account page, and every email we send includes an unsubscribe link. If you close your account, we anonymise personal identifiers after the retention period required by local record-keeping rules ends.

Encrypted Transfers

SSL certificates protect every page, so bKash, Nagad and Rocket transaction details travel encrypted between your device and our servers; third parties monitoring the network see only scrambled packets.

Limited Staff Access

Only finance and support teams view wallet logs and contact details; developers see anonymised data sets during testing, and we audit access logs monthly to catch unauthorised lookups.

Cookie Controls

Essential cookies handle login sessions and language choice; optional analytics cookies track which pages you visit so we can improve navigation—disable them in your browser settings without losing core functions.

Data Deletion

Request account closure through support; we mark your profile inactive immediately, stop all marketing messages, and purge personal identifiers once the statutory retention period for financial records expires.

PRIVACY QUESTIONS

Contact Channels for Data Requests

Use live chat for same-day answers about what we store and how to update your details. Email works when you need a written confirmation of a data request or want to attach identity documents for account verification. The FAQ section covers the most common privacy questions Bangladesh players ask—what cookies do, how long we keep wallet logs, and whether you can download your transaction history.

Live Chat Open the chat bubble on any page to ask about data handling, request a copy of your account information, or update contact preferences with an agent who sees your profile in real time.
Email Support Send privacy questions and formal data requests to our support address; we reply within one business day with the next steps, especially for deletion or portability requests that need manual review.
FAQ Archive Browse answers on cookie management, data retention periods, how we secure bKash and Nagad transaction logs, and what happens to your account details after you close your profile permanently.

Common Data Questions

We collect your mobile number, email address, preferred wallet method, and device IP during registration so we can verify deposits, send withdrawal confirmations, and flag unusual login locations for security review.

Payment records stay on file for the period required by local financial record-keeping regulations, typically several years after the transaction date, so we can respond to disputes and comply with audit requests.

Contact support with your request; where local data-protection rules grant portability rights, we provide a machine-readable file of your profile details, deposit records, and game history within a few business days.

No. We send wallet transaction details only to bKash, Nagad and Rocket for payment processing, and we never sell contact lists or betting patterns to advertisers or data brokers outside our service.

Click the unsubscribe link at the bottom of any marketing email, or log in to account settings and toggle off promotional messages; changes take effect within one business day across all channels.

We mark your profile inactive immediately, stop all outbound messages, and anonymise personal identifiers after the statutory retention period for financial records ends, leaving only aggregated statistics that cannot trace back to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.